The distribution center of our products is in Raisinghnagar. Once the order is confirmed and paid, in the next delivery slot we initiate the order for dispatch process. However, the handling time for an order would be 3-15 hours. Pohunch is working with multiple carrier partners to make sure that your customer receives their item safely and speedy. It may take maximum 12-18 hours for delivery of order depending on customer’s location.
We are currently serving PAN Raisinghnagar with more than 200+ Villages and chaks. Any location which fall under unserviceable category (Remote or Rural Locations) will lead to extra shipping charge with 15 to 20 hours of delivery time.
As Pohunch does not have any logistics company of its own and is reliable on 3PL’s (3rd Party Logistics) for shipping there are a certain policies that we follow,
- All the disputes related to Damage, Fake delivery, etc. must be raised within 24 hrs of delivery/delivery attempt. Any such cases raised after 24 hrs will not be entertained.
- Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. However, if the POD copy is clean, courier partners shall not accept any claim.
- Shipping cost will be based on the product weight and delivery address.
- Pohunch will not make any refunds or resend a product if any order is not delivered due to any reason and processed for RTO. Read our return & refund policy here.